Frequently Asked Questions
Everything you need to know about your Oztent USA gear and orders.
How long does shipping take within the USA?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days to arrive.
What is your return policy for tents and accessories?
We offer a 30-day return policy for unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the product is defective.
Do Oztent products come with a warranty?
Yes, all Oztent products come with a standard manufacturer's warranty against defects in materials and workmanship. Specific warranty periods vary by product line, typically ranging from 1 to 2 years.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your tents waterproof and UV resistant?
Yes, Oztent products are engineered for the rugged outdoors. Our tents are made from high-quality, waterproof ripstop poly-cotton canvas and feature UV protection to withstand harsh environments.