Returns & Exchanges
At Oztent USA, we stand by the quality of our gear and offer a 30-day return window for items in new, unused condition with original packaging. If you are not completely satisfied with your purchase, our team is here to ensure a smooth exchange or refund process.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely pack the items in their original packaging, ensuring all stakes, poles, and accessories are included to qualify for a full refund.
Ship the Package
Affix the provided shipping label or use your preferred carrier to send the package to our designated returns center in the USA.
Inspection and Refund
Once our warehouse team inspects the returned equipment for quality assurance, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing